APA (7th ed.) Citation

Blanchard, K. H., & Bowles, S. (1993). Raving fans: A revolutionary approach to customer service. William Morrow.

Chicago Style (17th ed.) Citation

Blanchard, Kenneth H., and Sheldon Bowles. Raving Fans: A Revolutionary Approach to Customer Service. New York: William Morrow, 1993.

MLA (9th ed.) Citation

Blanchard, Kenneth H., and Sheldon Bowles. Raving Fans: A Revolutionary Approach to Customer Service. William Morrow, 1993.