APA (7th ed.) Citation

Rosenbluth, H. F., & Peters,Diane McFerrin. (2002). The customer comes second: Put your people first and watch 'em kick butt. HarperCollins publisher.

Chicago Style (17th ed.) Citation

Rosenbluth, Hal F., and Peters,Diane McFerrin. The Customer Comes Second: Put Your People First and Watch 'Em Kick Butt. New York: HarperCollins publisher, 2002.

MLA (9th ed.) Citation

Rosenbluth, Hal F., and Peters,Diane McFerrin. The Customer Comes Second: Put Your People First and Watch 'Em Kick Butt. HarperCollins publisher, 2002.