APA (7th ed.) Citation

Yardley, G., & Kelly, J. (1996). 7 days to top notch customer service: Using the experience orientated management technique. Times books international.

Chicago Style (17th ed.) Citation

Yardley, Gary, and Jan Kelly. 7 Days to Top Notch Customer Service: Using the Experience Orientated Management Technique. Singpore: Times books international, 1996.

MLA (9th ed.) Citation

Yardley, Gary, and Jan Kelly. 7 Days to Top Notch Customer Service: Using the Experience Orientated Management Technique. Times books international, 1996.