APA (7th ed.) Citation

Blanchard, K., & McBride, M. (2004). The one minute apology: A powerful way to make things better. HarperCollins Publishers.

Chicago Style (17th ed.) Citation

Blanchard, Ken, and Marget McBride. The One Minute Apology: A Powerful Way to Make Things Better. London: HarperCollins Publishers, 2004.

MLA (9th ed.) Citation

Blanchard, Ken, and Marget McBride. The One Minute Apology: A Powerful Way to Make Things Better. HarperCollins Publishers, 2004.