|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000019160 |
| 005 |
20080613.0 |
| 008 |
080613 |
| 020 |
|
|
|a 8179921840
|
| 090 |
0 |
0 |
|a 658.4013
|b SER
|
| 245 |
1 |
0 |
|a Service quality management in hospitality, tourism and leisure
|c editors; Jay Kandampully ...[et al.]
|
| 260 |
|
|
|a India :
|b Jaico publishing house ,
|c 2004
|
| 650 |
|
0 |
|a Service industries
|x Standards
|
| 650 |
|
0 |
|a Total quality management
|
| 700 |
1 |
|
|a Kandampully, Jay
|
| 700 |
1 |
|
|a Mok, Connie
|
| 700 |
1 |
|
|a Sparks, Beverley
|
| 999 |
|
|
|a 0001024929
|b Book
|c REFERENCE
|e Perbadanan Perpustakaan Awam Johor
|
| 999 |
|
|
|a 0001024930
|b Book
|c Adult Collection
|e Cawangan Urban Transformation Centre
|