APA (7th ed.) Citation

Davis, F. W., & Manrodt, K. B. (2000). Applying TQM to customer responsive management. Infinity Books.

Chicago Style (17th ed.) Citation

Davis, Frank W., and Karl B. Manrodt. Applying TQM to Customer Responsive Management. New Delhi: Infinity Books, 2000.

MLA (9th ed.) Citation

Davis, Frank W., and Karl B. Manrodt. Applying TQM to Customer Responsive Management. Infinity Books, 2000.