The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Bibliographic Details
Main Author:	Michelli, Joseph A
Format:	Book
Published:	New York : McGraw Hill , 2008
Subjects:	Ritz > Carton Hotels (Firm) > Management > Case studies Corporate culture Custome services Leadership Success in business Total quality management

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