APA (7th ed.) Citation

Perlow, L. A. (2003). When you say yes but mean no: How silencing conflict wrecks relationships and companies..and what you can do about it. Crown Business.

Chicago Style (17th ed.) Citation

Perlow, Leslie A. When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies..and What You Can Do About It. New York: Crown Business, 2003.

MLA (9th ed.) Citation

Perlow, Leslie A. When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies..and What You Can Do About It. Crown Business, 2003.