APA (7th ed.) Citation

Patterson, K. [. (2005). Crucial confrontations: Tools for resolving broken promises, violated expectations, and bad behavior. McGraw-Hill.

Chicago Style (17th ed.) Citation

Patterson, Kerry [et..al]. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.

MLA (9th ed.) Citation

Patterson, Kerry [et..al]. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw-Hill, 2005.