APA (7th ed.) Citation

Barlow, J., & Stewart, P. (2004). Branded customer service: The new competitive edge. Berrett-Koehler Publishers, Inc.

Chicago Style (17th ed.) Citation

Barlow, Janelle, and Paul Stewart. Branded Customer Service: The New Competitive Edge. San Francisco: Berrett-Koehler Publishers, Inc, 2004.

MLA (9th ed.) Citation

Barlow, Janelle, and Paul Stewart. Branded Customer Service: The New Competitive Edge. Berrett-Koehler Publishers, Inc, 2004.