Bell, C. R. (2003). Magnetic service: Secrets for creating passionately devoted customers. Berrett-Koehler Publishers.
Chicago Style (17th ed.) CitationBell, Chip R. Magnetic Service: Secrets for Creating Passionately Devoted Customers. San Francisco: Berrett-Koehler Publishers, 2003.
MLA (9th ed.) CitationBell, Chip R. Magnetic Service: Secrets for Creating Passionately Devoted Customers. Berrett-Koehler Publishers, 2003.
Warning: These citations may not always be 100% accurate.