APA (7th ed.) Citation

Tschohl, J. (2003). e-service: Speed, technology and price built around service. Pentagon Press.

Chicago Style (17th ed.) Citation

Tschohl, John. E-service: Speed, Technology and Price Built Around Service. New Dehli: Pentagon Press, 2003.

MLA (9th ed.) Citation

Tschohl, John. E-service: Speed, Technology and Price Built Around Service. Pentagon Press, 2003.