APA (7th ed.) Citation

Balanchard Ken. (2007). Customer mania!: It's never too late to build a customer - focused company. Harper collins publishers.

Chicago Style (17th ed.) Citation

Balanchard Ken. Customer Mania!: It's Never Too Late to Build a Customer - Focused Company. New York: Harper collins publishers, 2007.

MLA (9th ed.) Citation

Balanchard Ken. Customer Mania!: It's Never Too Late to Build a Customer - Focused Company. Harper collins publishers, 2007.