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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000036102 |
| 005 |
20130604.0 |
| 008 |
130604 |
| 020 |
|
|
|a 0007210507
|
| 090 |
0 |
0 |
|a 658.812
|b BAL
|
| 100 |
1 |
|
|a Balanchard Ken
|
| 245 |
1 |
0 |
|a Customer mania! :
|b it's never too late to build a customer - focused company
|c Ken Balanchard
|
| 260 |
|
|
|a New York :
|b Harper collins publishers ,
|c 2007
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Management.
|
| 999 |
|
|
|a 0001047483
|b Book
|c Adult Collection
|e Perbadanan Perpustakaan Awam Johor
|
| 999 |
|
|
|a 0001047484
|b Book
|c Adult Collection
|e Cawangan Kota Tinggi
|