APA (7th ed.) Citation

Consumers' Association of Penang. (2003). How to complain and get results: A CAP guide : learn from the mistakes of others based on actual complaints handled by CAP (New ed.). Consumers' Association of Penang.

Chicago Style (17th ed.) Citation

Consumers' Association of Penang. How to Complain and Get Results: A CAP Guide : Learn from the Mistakes of Others Based on Actual Complaints Handled by CAP. New ed. Pulau Pinang: Consumers' Association of Penang, 2003.

MLA (9th ed.) Citation

Consumers' Association of Penang. How to Complain and Get Results: A CAP Guide : Learn from the Mistakes of Others Based on Actual Complaints Handled by CAP. New ed. Consumers' Association of Penang, 2003.