APA (7th ed.) Citation

Balachandran, S. (2004). Customer-driven services management (2nd ed.). Response Books.

Chicago Style (17th ed.) Citation

Balachandran, S. Customer-driven Services Management. 2nd ed. New Delhi: Response Books, 2004.

MLA (9th ed.) Citation

Balachandran, S. Customer-driven Services Management. 2nd ed. Response Books, 2004.

Warning: These citations may not always be 100% accurate.