APA (7th ed.) Citation

Collis, J. (2011). When Your Customer Wins, You Can't Lose. Kuldeep Jain.

Chicago Style (17th ed.) Citation

Collis, Jack. When Your Customer Wins, You Can't Lose. India: Kuldeep Jain, 2011.

MLA (9th ed.) Citation

Collis, Jack. When Your Customer Wins, You Can't Lose. Kuldeep Jain, 2011.