APA (7th ed.) Citation

(2013). Encyclopaedia of customer relationship management: Strategy, tools and techniques. Anmol Publications Pvt. Ltd.

Chicago Style (17th ed.) Citation

Encyclopaedia of Customer Relationship Management: Strategy, Tools and Techniques. New Delhi: Anmol Publications Pvt. Ltd, 2013.

MLA (9th ed.) Citation

Encyclopaedia of Customer Relationship Management: Strategy, Tools and Techniques. Anmol Publications Pvt. Ltd, 2013.

Warning: These citations may not always be 100% accurate.