Wikibrands : reinventing your company in a customer-driven marketplace

Sean Moffitt and Mike Dover show you how to take advantage of the exciting new models of business and technologies--and enthusiastic online communities--one click at a time. --from publisher description

Bibliographic Details
Main Author: Moffitt, Sean
Other Authors: Dover, Mike
Format: Book
Published: New York : McGraw-Hill Professional 2011
Subjects:

MARC

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245 1 0 |a Wikibrands :   |b reinventing your company in a customer-driven marketplace   |c Sean Moffitt and Mike Dover 
264 1 |a New York :   |b McGraw-Hill Professional   |c 2011 
264 3 |a London :   |b McGraw-Hill   |c 2011 
264 4 |b McGraw-Hill   |c ©2011 
300 |a xv, 318p. :   |b ill. ;   |c 24 cm. 
505 0 |a The birth of wikibrands: from ownership, trust, want, preference, love, and now participation--a 150-year fascination -- The Wikibrand rallying cry: the new "mad men" -- A wikibrand road map: taking the high road and avoiding the potholes of a collaborative brand path -- The six benefits of wikibrands: marketing doesn't fit in tiny boxes anymore -- A wikibrand culture: changing your mind-set about the brand customer -- Focus: if I don't know where you're going, I don't want you getting there fast -- Language and content : business gets humanized and presses the "awesome" button -- Incentives, motivations, and outreach: brand fans do it for themselves, not for you -- Rules, guidelines and rituals: this is how we do things, and that's ok -- Tools and platforms: if you build it, they may come -- Community development: the life stages of a wikibrand community -- Internalizing community and channeling Tom Sawyer: the graying line between employee and enthusiast champions -- Community management: how to build a brand garden, not a ghost town -- Measurement and metrics: the imperfect science of monitoring wikibrand performance -- The personal wikibrand: your brand is what they say about you when you're not in the room --The future: brand participation comes alive in the company -- Reference guide: wikibrands extended. 
520 |a Sean Moffitt and Mike Dover show you how to take advantage of the exciting new models of business and technologies--and enthusiastic online communities--one click at a time. --from publisher description 
650 0 |a Branding (Marketing) 
650 0 |a Internet marketing 
650 0 |a Product management 
650 0 |a Wikis (Computer science) 
700 1 |a Dover, Mike 
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