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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000060802 |
| 005 |
20160308.0 |
| 008 |
160308 |
| 020 |
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|a 007108696X
|
| 020 |
|
|
|a 9780071086967
|
| 090 |
0 |
0 |
|a 658.8
|b ZEI
|
| 100 |
1 |
|
|a Zeithaml, Valarie A
|
| 245 |
1 |
0 |
|a Services marketing :
|b integrating customer focus across the firm
|c Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler
|
| 260 |
|
|
|a NY :
|b Mc Graw Hill Education ,
|c 2013
|
| 300 |
|
|
|a 642 p. :
|b col. ill. ;
|c 25.5 cm.
|
| 650 |
|
0 |
|a Marketing
|x Management
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 999 |
|
|
|a 0001393166
|b Book
|c Adult Collection
|e Perbadanan Perpustakaan Awam Johor
|