Johnson,Perry L. (1989). Keeping score: Strategies and tactics for winning the quality war. Harper business.
Chicago Style (17th ed.) CitationJohnson,Perry L. Keeping Score: Strategies and Tactics for Winning the Quality War. Usa: Harper business, 1989.
MLA (9th ed.) CitationJohnson,Perry L. Keeping Score: Strategies and Tactics for Winning the Quality War. Harper business, 1989.
Warning: These citations may not always be 100% accurate.