The service edge : 101 companies that profit from customer care
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Canada :
Penguin books ,
1989
|
| Subjects: |
MARC
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|---|---|---|---|
| 001 | 0000067573 | ||
| 005 | 20161103.0 | ||
| 008 | 161103 | ||
| 020 | |a 0453006477 | ||
| 090 | 0 | 0 | |a 658.812 |b ZEM |
| 100 | 1 | |a Zemke,Ron | |
| 245 | 1 | 0 | |a The service edge : |b 101 companies that profit from customer care |c Ron Zemke |
| 260 | |a Canada : |b Penguin books , |c 1989 | ||
| 500 | |a Includes index | ||
| 650 | 0 | |a Customer service-United States | |
| 650 | 0 | |a Service industries-United States-management | |
| 999 | |a 0000354154 |b Book |c Adult Collection |e Cawangan Pontian | ||