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  1. 1
    Memikat hati pelanggan

    Memikat hati pelanggan by Holmes, Mark

  2. 2
    Pengurusan khidmat pelanggan : petua & teknik

    Pengurusan khidmat pelanggan : petua & teknik by Rahmat Ismail

    Published 2002
  3. 3
    Mengendali aduan pelanggan : mengubah cabaran kepada peluang

    Mengendali aduan pelanggan : mengubah cabaran kepada peluang by Denham,Jennifer

    Published 2003
  4. 4
    Superior customer service : how to keep customers racing back to your business-time-tested examples from leading companies

    Superior customer service : how to keep customers racing back to your business-time-tested examples from leading companies by Blacharski, Dan

    Published 2006
  5. 5
    Secrets of great rainmakers : the keys to success and wealth

    Secrets of great rainmakers : the keys to success and wealth by Fox, Jeffrey J

    Published 2006
  6. 6
    Everyone is a customer

    Everyone is a customer by Kearney, Elizabeth I

    Published 2000
  7. 7
    Result oriented marketing communications

    Result oriented marketing communications by Anderson, Alan.H

    Published 1998
  8. 8
    Treat your customers : thirty lessons on service and sales ;that i learned at my family's dairy queen store

    Treat your customers : thirty lessons on service and sales ;that i learned at my family's dairy queen store by Miglani, Bob

    Published 2006
  9. 9
    Customer relationship management : fast track solutions

    Customer relationship management : fast track solutions by Blomquist, Ralf

    Published 2006
  10. 10
    HR from the heart : inspiring stories and strategies for building the people side of great business

    HR from the heart : inspiring stories and strategies for building the people side of great business by Sartain, Libby

    Published 2003
  11. 11
    Conquering consumerspace : marketing strategies for a branded world

    Conquering consumerspace : marketing strategies for a branded world by Solomon, Michael R.

    Published 2003
  12. 12
    CliffsAP 5 biology practice exams

    CliffsAP 5 biology practice exams by Pack, Phillip E.

    Published 2006
  13. 13
    Market busters : 40 strategic moves that drive exceptional business growth

    Market busters : 40 strategic moves that drive exceptional business growth by McGrath, Rita Gunther

    Published 2005
  14. 14
    Customer service training ioi : quick and easy tecniques that get great results

    Customer service training ioi : quick and easy tecniques that get great results by Eveson, Renee

    Published 2005
  15. 15
    Human sigma

    Human sigma by Fleming, John H.

    Published 2007
  16. 16
    Questions that sell : the powerful process for discovering what your customer really wants

    Questions that sell : the powerful process for discovering what your customer really wants by Cherry, Paul

    Published 2006
  17. 17
    Sell the brand first : how to sell your brand and create lasting customer loyalty

    Sell the brand first : how to sell your brand and create lasting customer loyalty by Stiff, Dan

    Published 2006
  18. 18
    Build your customer strategy : a guide to creating profitable customer relationships

    Build your customer strategy : a guide to creating profitable customer relationships by Barnes, James G

    Published 2006
  19. 19
    The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

    The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena by Bacon, Terry R.

    Published 2004
  20. 20
    Customer service from the inside out made easy

    Customer service from the inside out made easy by Levesque, Paul

    Published 2006

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