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  1. 1
    Memikat hati pelanggan

    Memikat hati pelanggan by Holmes, Mark

  2. 2
    Raving fans : a revolutionary approach to customer service

    Raving fans : a revolutionary approach to customer service by Blanchard, Kenneth H

    Published 1993
  3. 3
    7 days to top notch customer service : using the experience orientated management technique

    7 days to top notch customer service : using the experience orientated management technique by Yardley, Gary

    Published 1996
  4. 4
    e-service : speed, technology and price built around service

    e-service : speed, technology and price built around service by Tschohl, John

    Published 2003
  5. 5
    Through the customer' eyes : improving your company's results with the CORetm method

    Through the customer' eyes : improving your company's results with the CORetm method by Geddes, Lindsay

    Published 1993
  6. 6
    Untangling organizational gridlock : Strategies for building a customer focus

    Untangling organizational gridlock : Strategies for building a customer focus by Bechtell,Michele L.

    Published 1993
  7. 7
    Making Customer Service Happen

    Making Customer Service Happen by Lake Neville

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