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  1. 1
    Pengurusan khidmat pelanggan : petua & teknik

    Pengurusan khidmat pelanggan : petua & teknik by Rahmat Ismail

    Published 2002
  2. 2
    Customer mania! : it's never too late to build a customer-focused company

    Customer mania! : it's never too late to build a customer-focused company by Blanchard, Kenneth H

    Published 2004
  3. 3
    Superior customer service : how to keep customers racing back to your business-time-tested examples from leading companies

    Superior customer service : how to keep customers racing back to your business-time-tested examples from leading companies by Blacharski, Dan

    Published 2006
  4. 4
    House-keeping management in hotels

    House-keeping management in hotels by Banerjee, Anita

    Published 2007
  5. 5
    Applying TQM to customer responsive management

    Applying TQM to customer responsive management by Davis, Frank W.

    Published 2000
  6. 6
    Customer service training ioi : quick and easy tecniques that get great results

    Customer service training ioi : quick and easy tecniques that get great results by Eveson, Renee

    Published 2005
  7. 7
    Three things about me

    Three things about me by Whiteley, Aliya

    Published 2006
  8. 8
    The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation

    The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation by Fluss, Donna

    Published 2005
  9. 9
    Branded customer service : the new competitive edge

    Branded customer service : the new competitive edge by Barlow, Janelle

    Published 2004
  10. 10
    Best face forward : why companies must improve their service interfaces with customers

    Best face forward : why companies must improve their service interfaces with customers by Rayport, Jeffrey F

    Published 2005
  11. 11
    Magnetic service : secrets for creating passionately devoted customers

    Magnetic service : secrets for creating passionately devoted customers by Bell, Chip R.

    Published 2003
  12. 12
    Customer service from the inside out made easy

    Customer service from the inside out made easy by Levesque, Paul

    Published 2006
  13. 13
    The apple experience : secrets to building insanely great customer loyalty

    The apple experience : secrets to building insanely great customer loyalty by Gallo, Carmine

    Published 2006
  14. 14
    Supporting e-learning : a guide for library and information managers

    Supporting e-learning : a guide for library and information managers

    Published 2005
  15. 15
    Customer mania! : it's never too late to build a customer - focused company

    Customer mania! : it's never too late to build a customer - focused company by Balanchard Ken

    Published 2007
  16. 16
    Customer-driven services management

    Customer-driven services management by Balachandran, S

    Published 2004
  17. 17
    High tech high touch : library customer service through technology

    High tech high touch : library customer service through technology by Jurewicz, Lynn

    Published 2003
  18. 18
    Banking products and services

    Banking products and services

    Published 2007
  19. 19
    Guest services marketing

    Guest services marketing by Chandna Sunanda Chandna

    Published 2013
  20. 20
    Teknik pukau pelanggan : Dapatkan pelanggan di facebook tanpa perlu bersusah payah

    Teknik pukau pelanggan : Dapatkan pelanggan di facebook tanpa perlu bersusah payah by Faris Azaki

    Published 2014

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