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  1. 1
    Total quality management

    Total quality management by Diwan, Parag

    Published 1999
  2. 2
    Excellence is a habit : how to avoid quality burnout

    Excellence is a habit : how to avoid quality burnout by Barry, Thomas J.

    Published 1996
  3. 3
    Kualiti dalam pengurusan sumber manusia

    Kualiti dalam pengurusan sumber manusia by Mumtaz Begam Hj.Abdul Kadir

    Published 2002
  4. 4
    Total quality in higher education

    Total quality in higher education by Lewis, Ralph G.

    Published 1998
  5. 5
    Service quality management in hospitality, tourism and leisure

    Service quality management in hospitality, tourism and leisure

    Published 2004
  6. 6
    Quality standard : from the Islamic perspective

    Quality standard : from the Islamic perspective

    Published 2005
  7. 7
    Applying TQM to customer responsive management

    Applying TQM to customer responsive management by Davis, Frank W.

    Published 2000
  8. 8
    Leaning into six sigma : a parable of the journey to six sigma and a lean enterprise

    Leaning into six sigma : a parable of the journey to six sigma and a lean enterprise by Wheat, Barbara

    Published 2003
  9. 9
    Six sigma for business excellence : a manager's guide to supervising six sigma projects and teams

    Six sigma for business excellence : a manager's guide to supervising six sigma projects and teams by Przekop, Penelope

    Published 2006
  10. 10
    The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

    The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company by Michelli, Joseph A

    Published 2008
  11. 11
    Mengurus kualiti di sekolah

    Mengurus kualiti di sekolah by West-Burnham, John

    Published 2007
  12. 12
    Quality management : awareness, planning, control and improvement in the global economy text and case studies

    Quality management : awareness, planning, control and improvement in the global economy text and case studies by Malhotra, Sandeepa

    Published 2006
  13. 13
    Total quality management

    Total quality management by Bhaskar, S

    Published 2007
  14. 14
    Handbook of total quality management

    Handbook of total quality management by Mohanthy, R.P

    Published 2008
  15. 15
    TQM in the service sector

    TQM in the service sector by Mohanty, R.P

    Published 2008
  16. 16
    Untangling organizational gridlock : Strategies for building a customer focus

    Untangling organizational gridlock : Strategies for building a customer focus by Bechtell,Michele L.

    Published 1993
  17. 17
    Principles of quality management

    Principles of quality management

    Published 2022
  18. 18
    Service and governance quality of Malaysian local authorities : a survey of two city councils

    Service and governance quality of Malaysian local authorities : a survey of two city councils by Hazman Shah Abdullah Prof. Dr

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