Search Results - "Customer services management"

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  1. 1
    Customer mania! : it's never too late to build a customer-focused company

    Customer mania! : it's never too late to build a customer-focused company by Blanchard, Kenneth H

    Published 2004
    Subjects: “…Customer services Management…”
  2. 2
    Latest approaches to understanding customer values & satisfaction

    Latest approaches to understanding customer values & satisfaction by Woodruff, Robert

    Published 2000
    Subjects:
  3. 3
    Best face forward : why companies must improve their service interfaces with customers

    Best face forward : why companies must improve their service interfaces with customers by Rayport, Jeffrey F

    Published 2005
    Subjects:
  4. 4
    Applying TQM to customer responsive management

    Applying TQM to customer responsive management by Davis, Frank W.

    Published 2000
    Subjects:
  5. 5
    The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation

    The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation by Fluss, Donna

    Published 2005
    Subjects:

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