Mengendali aduan pelanggan : mengubah cabaran kepada peluang

Bibliographic Details
Main Author: Denham,Jennifer
Other Authors: Mohd Rizal Saidin
Format: Book
Published: Selangor : Prentice Hall , 2003
Subjects:

Perbadanan Perpustakaan Awam Johor

Holdings details from Perbadanan Perpustakaan Awam Johor
Call Number: 648 8342 DEN
Accession Item Category Format Status Notes
0001014731 Adult Collection Book AVAILABLE
0001014732 Adult Collection Book CIRCULATED