Raving fans : a revolutionary approach to customer service
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
New York :
William Morrow ,
1993
|
| Subjects: |
MARC
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|---|---|---|---|
| 001 | 0000015158 | ||
| 005 | 20080318.0 | ||
| 008 | 080318 | ||
| 020 | |a 0688123163 | ||
| 090 | 0 | 0 | |a 658.812 |b BLA |
| 100 | 1 | |a Blanchard, Kenneth H | |
| 245 | 1 | 0 | |a Raving fans : |b a revolutionary approach to customer service |c by Kenneth Blanchard and Sheldon Bowles |
| 260 | |a New York : |b William Morrow , |c 1993 | ||
| 650 | 0 | |a Customer service | |
| 700 | 1 | |a Bowles, Sheldon | |
| 999 | |a 0001014260 |b Book |c Adult Collection |e Perbadanan Perpustakaan Awam Johor | ||