APA (7th ed.) Citation

Fluss, D. (2005). The real-time contact center: Strategies, tactics, and technologies for building a profitable service and sales operation. AMACOM.

Chicago Style (17th ed.) Citation

Fluss, Donna. The Real-time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. New York: AMACOM, 2005.

MLA (9th ed.) Citation

Fluss, Donna. The Real-time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. AMACOM, 2005.