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|a 0875848672
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| 090 |
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|a 658.812
|b RAY
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| 100 |
1 |
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|a Rayport, Jeffrey F
|
| 245 |
1 |
0 |
|a Best face forward :
|b why companies must improve their service interfaces with customers
|c Jeffrey F. Rayport & Bernard J. Jaworski
|
| 260 |
|
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|a Boston :
|b Harvard Business School Press ,
|c 2005
|
| 650 |
|
0 |
|a Competition
|
| 650 |
|
0 |
|a Customer services
|x Management
|
| 650 |
|
0 |
|a Service industries
|x Technological innovations
|x Management
|
| 700 |
1 |
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|a Jaworski, Bernard J
|
| 999 |
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|a 0001061999
|b Book
|c REFERENCE
|e Cawangan Taman Sri Lambak
|