Mengendali aduan pelanggan : mengubah cabaran kepada peluang

Mengendali aduan pelanggan : mengubah cabaran kepada peluang

Bibliographic Details
Main Author:	Denham,Jennifer
Other Authors:	Mohd Rizal Saidin
Format:	Book
Published:	Selangor : Prentice Hall , 2003
Subjects:	Consumer behavior Consumer complaints Customer relations

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