Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers

Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers

Bibliographic Details
Main Author:	Cava, Roberta
Format:	Book
Published:	New York : Firefly Books , 2004
Subjects:	Interpersonal communication Interpersonal conflict Work > Psychological aspects

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