The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation

The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation

Bibliographic Details
Main Author:	Fluss, Donna
Format:	Book
Published:	New York : AMACOM , 2005
Edition:	1st ed
Subjects:	Call centers > Computer networks resources Call centers > Management Customer services > Management

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